About Capital Security Bank

CSB has been operating for over 24 years and commenced business to service personal family trusts managed by professional trustees. This remains a key part of our service, but we have grown to include personal and corporate accounts. Today our mission is to provide top-quality Private Banking to our clients.

About the role

The Banking Officer is the “frontline” of the Bank and plays a fundamental role in achieving the Bank’s customer satisfaction and revenue growth objectives.

The role of the Banking Officer is to process all client requests accurately and efficiently in accordance with established policies and procedures of Capital Security Bank Limited (the Bank).

The Banking Officer is comfortable working in a team environment, while also being able to work independently and communicate with different types of clients and sell the Banks products/services.

Responsibilities

• Conduct the Bank’s routine payments within time limits and established guidelines
• Assess new account applications within strict time limits and established guidelines
• Assess customer needs and introduce new products and services (fixed deposits, precious metals, trading accounts etc)
• Make sales referrals, suggest alternate channels and cross-sell products and services
• Go the “extra mile” to build trust relationships, customer loyalty, and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve customer issues promptly and provide relevant information

Requirements

• Proven working experience in banking or financial services
• Basic PC knowledge and familiarity
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and mathematical skills
• Excellent sales skills

About You

You must be a team player with a 'Can Do' attitude, and drive to deliver results and meet target expectations.  You are a Cook Islander or a person willing to fully embrace and immerse yourself in the culture of the Cook Islands.

You are a motivated, energetic person with excellent time management and organizational skills, can multi-task and prioritize, and is willing to work in line with the company’s strategic direction.

You have excellent written and verbal communication skills with a super strength of attention to detail. This translates to you having the ability to complete tasks against timelines.

You have a passion for working to a high standard and you are seeking a long-term career with the Bank.

How to Apply

To apply for the Banking Officer position at Capital Security Bank, please follow these steps:

1. Prepare your resume and a brief cover letter that outlines your interest in the position and highlights your relevant skills and experiences.
2. Ensure that your resume includes your contact information, educational background, work experience, and any relevant certifications.
3. In your cover letter, briefly mention why you're interested in joining Capital Security Bank and how your skills align with the responsibilities of the role.
4. Email your resume and cover letter to Sharon Katoa at [email protected] before COB Wednesday 25th October 2023.

If you have any further questions or need additional information, feel free to contact Sharon Katoa at the provided email address.

We appreciate your interest in joining our team at Capital Security Bank and look forward to receiving your application!

All applications will be held in the strictest of confidence.

About Capital Security Bank

CSB has been operating for over 24 years and commenced business to service personal family trusts managed by professional trustees. This remains a key part of our service, but we have grown to include personal and corporate accounts. Today our mission is to provide top quality Private Banking to our clients.

About the Role

The primary focus of this role is to assist with the general day-to-day administrative task undertaken by the bank taking the bank from physical to digital e-filing and data storage. You will be required to undertake a variety of duties including:

• Converting physically stored files into digital e-files
• Answering phones and screening / handling customer enquiries.
• Sorting, organizing and filing of physical and digital documents.
• Maintain and manage office supplies.
• Greeting external visitors.
• Preparing office facilities for events and functions.
• Update appointment calendars, schedule meetings/appointments and make bookings (dinners / lunches / accommodation / rental cars etc.) where needed.
• Perform other clerical Office Junior duties such as errands, filing, photocopying, collating, faxing, coffee / tea preparation for meetings etc.
• Review and assess new account applications to approval and funded stages
• On a weekly basis, contact all clients with non-funded accounts via phone, followed by email and work through them to ensure they are funded within the required ‘funded period’.
• On a weekly basis contact all clients with overdrawn accounts for clearance
• Upload and input payments into the Banks online systems.
• Monitor, arrange and facilitate issuance of pre-paid debit cards.
• Manage and clear daily card uploads.
• Register clients for online banking and assist with their queries.
• Perform all scanning and filing for the Banking Team.
• Support the Banking Team where required on an add hock basis.
• In addition, part of your role will be expected to learn the basic functions of the Bank to enable future progression within the company.

About You

You must be a team player with a 'Can Do' attitude, and drive to deliver results and meet target expectations.  You are a Cook Islander or a person willing to fully embrace and immerse yourself in the culture of the Cook Islands.

You are a motivated, energetic person with excellent time management and organizational skills, can multi-task and prioritize, and is willing to work in line with the company’s strategic direction.

You have excellent written and verbal communication skills with a super strength of attention to detail. This translates to you having the ability to complete tasks against timelines.

You have a passion for working to a high standard and you are seeking a long-term career with the Bank.